At 55com, your privacy is treated as a fundamental right, not an afterthought. This Privacy Policy explains in plain terms what personal data we collect, why we collect it, how we use and protect it, and what control you have over it. We operate with full transparency so that every Pakistani player on 55com knows exactly how their information is handled.
These six principles summarise how 55com approaches your personal data. They are not a substitute for the full legal text below — but they give you an honest snapshot of where we stand.
55com collects only the personal data that is strictly necessary to operate your account, process your transactions, and meet our legal obligations. We do not collect data speculatively or for purposes we cannot clearly justify to you.
All data transmitted between your device and 55com servers is protected by industry-standard TLS encryption. Stored personal data — including payment method details and KYC documents — is encrypted at rest using AES-256 or equivalent standards.
55com does not sell, rent, or trade your personal data to unaffiliated third parties for commercial gain. Data shared with third parties is limited strictly to service providers who need it to perform contracted functions, and all such parties are bound by data protection agreements.
You have the right to access, correct, restrict, or request deletion of your personal data at any time. You can update your marketing preferences, manage cookie settings, and request a full export of your account data by contacting 55com support via live chat or email.
55com does not hold your personal data indefinitely. Each category of data has a defined retention period based on regulatory requirements or operational necessity. KYC documents are held for the period required by applicable anti-money-laundering regulations and deleted thereafter.
In the unlikely event of a data security breach that affects your personal data, 55com will notify you promptly — and will report the breach to the relevant regulatory authority within the timeframe required by law. We maintain a documented incident response procedure for exactly this purpose.
55com is an online casino and sports betting platform serving English-speaking Pakistani players. We operate under an international gaming authority licence, details of which are available on our About Us page. For all data protection matters, 55com is the data controller — meaning we determine the purposes and means of processing your personal data.
Our platform offers over 1,500 casino games, PSL cricket betting, live dealer tables, and a full suite of responsible gaming tools. Processing personal data is an unavoidable part of operating a regulated gambling platform — but we treat that responsibility with the seriousness it deserves.
55com collects personal data through several channels: directly from you at registration and during account use, automatically through your device and browser as you use the Platform, and in some cases from third-party identity verification and fraud prevention services. The categories of data we collect are set out in the table below.
| Data Category | Examples | Source |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC / passport number, photograph | Provided by you at registration / KYC |
| Contact Data | Email address, mobile phone number, residential address | Provided by you at registration |
| Financial Data | JazzCash / EasyPaisa mobile number, bank account details, deposit and withdrawal history, transaction amounts in PKR | Provided by you when transacting |
| KYC Documents | Scanned / photographed CNIC, proof of address, payment method screenshot | Uploaded by you during verification |
| Behavioural Data | Games played, bets placed, wager amounts, win / loss records, session duration, responsible gaming tool usage | Generated automatically by Platform use |
| Technical Data | IP address, device type, browser type, operating system, referral URL, cookie identifiers | Collected automatically via cookies and server logs |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Generated when you contact 55com support |
| Marketing Preferences | Email / SMS opt-in or opt-out status, preferred promotional categories | Provided by you or inferred from account settings |
55com uses your personal data for specific, legitimate purposes only. We do not use data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which we process your data are as follows:
We use your identity and contact data to create and maintain your 55com account, authenticate your logins, communicate account-related notifications (such as security alerts and verification requests), and manage account settings changes including password resets and responsible gaming tool activations.
Your financial data and KYC documents are used to process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other supported payment channels. We share the minimum necessary data with payment service providers to complete your transactions. All financial data is handled in accordance with applicable payment processing security standards.
55com operates under an international gaming licence and is subject to anti-money-laundering (AML) and counter-terrorism financing (CTF) regulations. We are legally required to collect and retain identity and transaction data, conduct KYC checks, monitor for suspicious activity patterns, and report to regulatory authorities where required by law. This processing is non-optional — we cannot offer you an account on 55com if you decline to provide the data necessary for regulatory compliance.
We analyse your behavioural data — including session frequency, wager amounts, loss patterns, and responsible gaming tool usage — to identify signs of potentially problematic gambling behaviour. Where such patterns are detected, we may reach out proactively with information about responsible gaming resources or, where appropriate, apply account restrictions in accordance with our responsible gaming obligations.
Technical data (IP addresses, device fingerprints, login timestamps) and behavioural data are used to detect and prevent fraud, account takeovers, duplicate account registrations, bonus abuse, and other prohibited conduct as defined in the 55com Terms and Conditions. This processing protects both 55com and the integrity of legitimate player accounts.
Communications data from live chat and email interactions is retained to provide consistent, high-quality support, to train our support team, and to maintain a record of dispute resolution where relevant. Chat transcripts and email threads may be reviewed by senior support staff or the compliance team where a formal complaint or investigation is initiated.
Where you have opted in to marketing communications, we use your contact data and marketing preferences to send you promotional emails, SMS messages, or in-platform notifications about bonuses, PSL betting promotions, new game releases, and other 55com offers. You can withdraw consent to marketing communications at any time by clicking the unsubscribe link in any marketing email or by contacting support at [email protected].
Anonymised and aggregated behavioural and technical data is used to analyse Platform performance, identify popular games and features, improve the user interface, and inform product development decisions. This analysis does not identify you personally.
55com processes your personal data on the following legal bases, depending on the type of data and the purpose of processing:
55com does not sell your personal data. We share your data only in the following circumstances, and only to the extent necessary for each specific purpose:
We engage contracted third-party service providers to perform specific functions on our behalf, including payment processing (JazzCash, EasyPaisa, banking partners), identity verification and KYC processing, fraud detection services, customer support technology providers, email and SMS delivery platforms, and cloud hosting infrastructure. All service providers are contractually bound to process your data only for the specified purpose and to maintain appropriate security standards.
We will disclose your personal data to regulatory bodies, law enforcement agencies, or courts where we are legally required to do so — for example, in response to a court order, a regulatory compliance request, or an AML investigation. We will not voluntarily disclose your data to government authorities beyond what is legally required.
In the event that 55com undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any material changes to data processing arrangements that may result from it.
We will share your data with any other party only where you have given us explicit, informed consent to do so for a specific purpose.
55com uses cookies and similar tracking technologies (including local storage and session storage) to operate the Platform, maintain your login session, remember your preferences, detect fraud, and analyse usage patterns. Cookies are small text files stored on your device by your browser.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Maintain login session, load balancing, security tokens, fraud prevention signals | No — required for Platform to function |
| Functional | Remember language preference, display settings, responsible gaming tool status | Yes — via cookie settings |
| Analytics | Aggregate Platform usage statistics, page performance monitoring, error tracking | Yes — via cookie settings |
| Marketing | Track promotional campaign effectiveness, record referral source for bonus attribution | Yes — via cookie settings or opt-out |
You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in to or using the 55com Platform. Disabling other cookie types may reduce the quality of your experience but will not prevent basic Platform access.
55com retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and regulatory obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Basis |
|---|---|---|
| Identity & KYC Documents | 5 years from account closure | AML / regulatory obligation |
| Transaction Records | 5 years from transaction date | AML / regulatory obligation |
| Account Data (active) | Duration of account + 5 years post-closure | Contractual / regulatory |
| Support Communications | 3 years from last interaction | Legitimate interest / dispute resolution |
| Behavioural / Game Data | 2 years from generation (anonymised after 6 months) | Legitimate interest / responsible gaming |
| Marketing Preferences | Until withdrawn or account closed + 1 year | Consent |
| Technical / Log Data | 13 months from collection | Legitimate interest / security |
At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data (from which you cannot be identified) may be retained indefinitely for statistical and analytical purposes.
As a data subject, you have a number of rights in relation to your personal data held by 55com. These rights are exercisable by contacting us at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receiving a valid request, though complex requests may require up to an additional 60 days — in which case we will notify you of the extension.
55com takes the security of your personal data seriously and has implemented a layered set of technical and organisational security measures to protect it against unauthorised access, disclosure, alteration, or destruction.
All data in transit between your browser and 55com servers is protected by TLS 1.2 or higher encryption. Sensitive stored data — including identity documents, payment details, and account credentials — is encrypted at rest using AES-256 or equivalent standards. Passwords are stored as salted cryptographic hashes and are never stored or transmitted in plaintext. Access to production systems and databases is restricted to authorised personnel only, via multi-factor authentication and role-based access controls.
55com operates a formal information security policy, conducts regular staff training on data protection responsibilities, and limits internal access to personal data on a strict need-to-know basis. Our third-party service providers are vetted for security compliance before engagement and are contractually required to maintain security standards consistent with our own. We conduct periodic internal reviews of data handling procedures and access logs.
55com maintains a documented data breach response procedure. In the event of a confirmed breach that is likely to result in risk to your rights and freedoms, we will notify you without undue delay and will report to the relevant regulatory authority within the legally required timeframe. Notifications will include a description of the nature of the breach, the categories of data affected, and the steps being taken to mitigate the impact.
55com is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process requires users to confirm that they are 21 years of age or older, and our KYC verification process is designed to identify and reject registrations from underage individuals.
If you are a parent or guardian and believe that your child has registered an account on 55com, please contact us immediately at [email protected] with the subject line "Underage Account". We will investigate and take appropriate action as a matter of priority.
55com's responsible gaming programme relies on the careful and sensitive processing of your behavioural and account data. This section explains specifically how data is used in the responsible gaming context, and what protections apply.
We monitor account activity — including session length, frequency of play, deposit velocity, and loss patterns — to identify players who may be experiencing gambling-related harm. Where our systems flag a potential concern, a member of our responsible gaming team may review your account data and reach out to you with information and support. This monitoring is carried out as part of our regulatory obligation and our genuine commitment to player welfare.
If you have voluntarily disclosed information about your personal circumstances — such as a history of gambling problems — in the context of requesting responsible gaming support, that information is used solely to provide the support you requested and is accessible only to responsible gaming specialists within 55com. It is never used for marketing purposes or shared with third parties.
For more information about the responsible gaming tools available to you, including self-exclusion, deposit limits, reality checks, and links to independent support organisations, please visit our Responsible Gaming page.
55com operates under an international gaming authority licence, and some of the third-party service providers we engage — including cloud infrastructure providers, KYC verification services, and payment processors — may process your data in jurisdictions outside Pakistan. Where your data is transferred internationally, 55com ensures that appropriate safeguards are in place to protect it, including:
You may request further information about the specific transfer mechanisms applicable to your data by contacting us at [email protected].
55com reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law, or improvements to the Platform. When we make material changes to this Policy, we will notify you by email (to the address registered on your account) and by posting a prominent notice on the 55com Platform at least 14 days before the changes take effect.
The "Last Reviewed" date at the top of this Policy indicates when it was most recently updated. We encourage you to review this Policy periodically. Your continued use of 55com after the effective date of any update constitutes your acceptance of the revised Policy. If you do not agree to the changes, you should close your account before the effective date and contact support to request deletion of your personal data to the extent permitted by law.
If you have any questions, concerns, or requests relating to this Privacy Policy or 55com's data processing practices, please contact us through the following channels:
We aim to respond to all privacy-related enquiries within 5 working days, and to resolve data rights requests within 30 calendar days of receiving a valid, verified request.
If you are not satisfied with our response to your privacy complaint or data rights request, you have the right to escalate your complaint to the relevant data protection supervisory authority or to the independent dispute resolution body designated by 55com's licensing authority. Details of the applicable supervisory authority are available on request.
Now that you understand how 55com handles your personal data, you can enjoy PSL cricket betting, live casino tables, and over 1,500 slot titles with complete peace of mind. Fast JazzCash and EasyPaisa transactions, AES-256 encrypted storage, and a support team available around the clock — your data and your funds are in safe hands.